Refund Policy
Unused eSIMs
If you haven't installed or used your eSIM, you can request a full refund within 30 days of purchase. Email us your order number.
Technical problems
If your eSIM doesn't work and we can't fix it together, for example because of a network fault or a provisioning error on our side, we'll refund you in full, even if it has been installed.
Failed delivery
If we can't issue your eSIM after payment, we refund you automatically.
What we can't refund
eSIMs that have been installed and used, eSIMs deleted from a device, or problems caused by an incompatible or carrier-locked phone. Please check compatibility before buying.
How refunds are paid
Refunds go back to your original payment method. Banks usually take 5–10 business days to show them.
Contact
Email [email protected] with your order number and, if possible, a screenshot of the problem.